![]() ![]() ![]() So I followed this troubleshooting tip: I safe boot my mac (restart it and after you hear the famous voice, hold the shift key until you see the apple logo, then release it. I tried erasing but it didn't work and showed an error in every attempt. Step by step you'll see how you should go to Disk Utility and choose Mys Passport drive and the choose partition, if this option was not bold you should erase the drive. ![]() Go to and refer to Knowledge Base Answer ID 3865 for information about reformatting the drive.Then choose instruction for El Capitan. In the PDF user manual in page 38 they actually clarified how to create a partition for your External drive. I followed the troubleshooting webpage from WD and it actually worked. I am macbook user (OSX, El Capitan V.10.11.3.) ![]()
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